Troubleshooting
For more technical problems, check out the GitHub issues.
Troubleshooting​
I can't access the admin dashboard
Make sure you're logged in and are authorized (you must have at least the 'maintainer' role). If you're an admin or maintainer, you should see the "Admin" tab in the navigation bar. Click on it and you should be able to access the admin dashboard. If not, contact your school's IT team or the RBG.
I can't see my organization
If you're an admin or maintainer, you should see your organization(s) in the "organizations"-tab of the admin dashboard. If not, either create a new organization or contact your organization's IT team or the RBG.
I can't add resources to my organization
Make sure you have a valid token for your organization. If not, fetch a new one by clicking on the key-icon of the relevant organization. The token expires after 7 hours.
I can't add a worker
Make sure your worker is running and has the correct token. If not, check the worker's logs for errors. If you can't resolve the issue, contact your organization's IT team or the RBG.
I can't add a runner
Make sure your runner is running and has the correct token. If not, check the runner's logs for errors. If you can't resolve the issue, contact your organization's IT team or the RBG.
I can't add a VoD Service
Check the logs and make sure to have set all required environment variables.
My Edge server isn't reachable
Check the logs and make sure to have set all required environment variables.